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In Part 2 of this two-part webinar series, Georgia Reiner, Aging Services Consultant at ECRI, will lead a discussion of how the CANDOR (Communication and Optimal Resolution) toolkit offers a proactive, resident-centered approach to adverse event response. We will then use real-life case scenarios to illustrate how the CANDOR process can help achieve an amicable resolution for residents and their families and reduce malpractice claims for senior living organizations. Finally, attendees will review risk management practices that senior living organizations can utilize to increase safety event reporting and deliver emotional first aid to staff, residents, and families after unexpected adverse events.